Privacy Policy

About This Policy

Luminatech CO., LTD. ("we", "us") respects the protection of your personal data. This policy explains how we collect, process, use and protect your personal data when you use our website, our LINE Official Account and related services. It is written in accordance with the Personal Data Protection Act of the Republic of China (Taiwan).
By using our services you confirm that you have read and agree to this policy. If you do not agree, please stop using the services.

Data We Collect

Identity and contact data: name, phone number, email address, mailing address, LINE display name and user identifier.
Transaction data: order contents, amounts, payment methods, delivery and pickup details, invoice details, returns and exchanges.
Membership data: member number, points and coupon records, birthday, purchase preferences and segment tags.
Service records: your conversations with our staff or automated replies, bookings and registrations.
Technical data: IP address, browser and device information, browsing and click records, cookie identifiers.

We do not actively collect your national ID number, banking passwords or full credit card numbers. Online payments are handled by licensed payment service providers, and we do not store your full card number.

How We Collect It

Provided by you: when you register, place an order, make a booking, fill in a form, join a campaign or contact us.
Collected automatically: records generated while you browse this website or use our LINE Official Account.
Provided by third parties: basic profile data from third-party services you have authorised, such as LINE Login.

Purposes of Use

Processing orders, payments, delivery, invoicing and after-sales service.
Providing membership services, including points, coupons, membership tiers and campaign eligibility.
Arranging bookings and registrations and sending related notifications.
Customer service, issue handling and dispute resolution.
Sending marketing messages and campaign notices within the scope of your consent.
Service quality analysis, system operation and information security.
Complying with laws and with lawful requests from competent authorities.

Sharing With Third Parties

To fulfil the purposes above, we may share your personal data, to the extent necessary, with:

Payment service providers, for payment, refunds and reconciliation.
Logistics companies and convenience store pickup operators, for delivery and pickup notices.
E-invoice service providers, for issuing, voiding and crediting invoices.
Communication providers including LINE, for order, booking and campaign notifications.
Judicial or competent authorities, where required by law.

Except as described above or with your consent, we do not sell, rent or otherwise disclose your personal data to third parties.

Cookies and Similar Technologies

This website uses cookies and similar technologies to keep you signed in, remember your shopping cart, analyse traffic and improve our services. You may refuse cookies in your browser settings, but features such as the cart and sign-in may then stop working correctly.

Retention

We retain your personal data only for as long as necessary to fulfil the purposes of collection. Transaction and invoice records are retained for the periods required by tax and commercial law, or for any other period required by law. Data beyond the retention period is deleted or de-identified.

Security

We apply reasonable technical and organisational measures to protect your personal data, including encryption in transit, access control, access logging and regular backups. No transmission over the internet can be guaranteed to be completely secure, and we will use reasonable efforts to keep your data safe.

Your Rights

Under Article 3 of the Personal Data Protection Act, you may exercise the following rights in respect of the personal data we hold about you:

Enquire about it or request to review it.
Request a copy of it.
Request that it be supplemented or corrected.
Request that we stop collecting, processing or using it.
Request that it be deleted.

You may contact us using the details below. To protect your interests we may first need to verify your identity. Exercising these rights does not affect transactions already completed; requesting that we stop using or delete your data may mean we can no longer provide some services.

Minors

If you are under 18, please use our services only after your legal representative has read, understood and agreed to this policy.

Changes to This Policy

Any changes to this policy will be published on this page and take effect on the date of publication. We recommend that you review it from time to time.

Contact Us

If you have any question about this policy or about your personal data, please contact us:

Company: Luminatech CO., LTD.
Tax ID (Taiwan): 60467856
Email: [email protected]
Phone: +886-2-2623-6829
Address: 新北市淡水區新市一路三段180號13樓